CountDown Pro - Professional Countdown Timer App

CountDown Pro

Support

Encountered a problem while using CountDown Pro? You may find the solution in the FAQ section below.

If you couldn't find your answer in the FAQ section, send us an email at [email protected], and we'll be in touch shortly.

Frequently Asked Questions

How do I cancel my subscription?

  1. Go to the Settings app on your Mac
  2. Choose App Store
  3. Click your Apple ID at the bottom of the window
  4. Click View Information (you might need to sign in)
  5. Scroll to Subscriptions and click Manage
  6. Find CountDown Pro and click Edit
  7. Click Cancel Subscription

How do I request a refund?

Unfortunately, CountDown Pro is unable to process refunds directly. If you would like to request a refund for a purchase made through the App Store, please contact Apple Support through the following steps:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your CountDown Pro purchase
  4. Click "Request a refund" and follow the instructions

How do I use the Live Wallpaper mode?

To use the Live Wallpaper mode in CountDown Pro:

  1. Open CountDown Pro from your Applications folder
  2. Create a new timer or clock
  3. Click on the "Live Wallpaper" button in the control panel
  4. Adjust the settings to your preference
  5. Click "Apply" to set it as your desktop wallpaper

My timer is not showing on top of other applications. How can I fix this?

To ensure your timer stays on top of other applications:

  1. Open CountDown Pro
  2. Select the timer you want to keep on top
  3. Make sure the "Always on Top" option is enabled in the timer settings
  4. If the issue persists, check that CountDown Pro has proper permissions in System Preferences > Security & Privacy > Privacy > Accessibility

How do I customize the appearance of my timers?

CountDown Pro offers extensive customization options:

  1. Select your timer
  2. Click on the "Customize" button
  3. From here, you can adjust colors, fonts, transparency, size, and many other visual aspects
  4. You can also save your customizations as presets for future use